Shipping & Returns
We carry out of a careful control of all our products. If one of them is defective, please contact our Customer Service as soon as possible. The deadline is 7 days to declare a damaged parcel. It is mandatory to indicate the purchase reference and provide us detailled pictures of the product.
It is important to check that your delivery address is correct. The orders with invalid or incorrect addresses will be likely to come back to us and cause an extra deadline for the new delivery.
If the parcel has been lost during delivery, please contact our Customer Service as soon as possible. If the parcel has been delivered to the correct address, we can not hold ourselves responsible for its loss or theft.
The answer is yes if you reside in Paris and place your order before 16h in working day.
When ordering, you can select the courier option. The delivery by courier is free of charge in Paris intramural (75) in 4 hours from monday to friday between 10h to 16h this, above a 350€ total amount order. The “Click & Collect » service allows you to pick up your order for free in 2 hours in our "Yvonne Leon" flagship store located at 25 rue du Vieux Colombier, 75006 Paris, France, from monday to friday between 11h to 19h. If your order is passed before 16h, you can recover your order before 19h the same day.
In order to secure our shipment, we only offer the services of our Fedex carrier.
The Yvonne Leon company ships in the entire world from Paris. Most of our parcels are distributed within 24h/48h after verification of the transaction and according to the product availability.
We do not process orders on weekends and we do not deliver PO boxes.
In-store collect service is free for all orders. The Yvonne Leon company offer the standard Fedex delivery for all orders above 750€ in France, United Kingdom and European Union. For the rest of the world, the delivery will be offer for all orders above 1000€.
Delivery deadlines vary depending on the country of destination. Here is a summary table of delivery times and options : http://fedex.com
When ordering, you can select the « Click & Collect » option to pick up your order for free in 2 hours in our‘ Yvonne Leon’ flagship store located at 25 rue du Vieux Colombier, 75006 Paris, France, from monday to saturday between 11h to 19h. If your order is passed before 16h, you can pick it up the same day before 19h00. Upon arriving at our store, please present your ID and your confirmation email to retrieve your order.
All orders placed in the European Union are sent in DDP (prepaid delivery charges), which means that the fees and taxes (VAT) are included in the final price. The Yvonne Leon company is not responsible for import duties, customs and local sales taxes levied by the country of destination.
Import duties will be billed directly to you by the delivery service. The tax refund applies only to products purchased in our store in Paris and transported by you. The tax refund does not apply to products purchased online.
In accordance with Article L. 121-20 of the French Consumer Code, you have a withdrawal period of fourteen (14) days from the date you receive the product to request an exchange or refund, allowing you to exercise your right of withdrawal without providing any justification or incurring any penalties.
The item must be returned in its original packaging and in perfect condition. The product must be exactly as it was when you received it. Any product that has been worn, damaged, altered, or deteriorated will not be accepted, exchanged, or refunded.
Yvonne Léon covers the return shipping costs for any product exchange worldwide. However, for any second shipment of a product outside the European Union, shipping costs will be charged to the customer. Shipping costs for any second shipment of a product within a European Union country will be free of charge.
For all special orders and/or discounted products, items cannot be returned, exchanged, or refunded.
The Yvonne Leon company refunds only products ordered in stock. For any special orders and/or sale products, the products will not be returned, exchanged or refunded.
In order to carry out the refund procedure, please follow the instructions sent by email during your return request on your dashboard.
Yvonne Léon undertakes to refund within a maximum of fifteen (15) working days, from the physical receipt of the order.
The refund transaction will be made on the bank account used on your order.
Please note that your bank may take several days to register the transaction on your account.
Any products returned deteriorated, altered or damaged, will be sent back to the customer.