Products & Care

That certainly means we do not have this product available on stock and no restocking is planned for this piece. We are working in a traditional way and we cannot guarantee important production quantities. Never the less, You can directly try to write and inform us about your request; we will do our best to satisfy it.

That may happen and we apologize in advance. This is certainly a product we had planned to re-assort but, for certain reasons sometimes beyond our control, will not come back in stock.

We inform you the stones weight can slightly vary according to how they are cut and the gold weight can slightly vary as well according to the finger size diameter.
As a result, the quantitative tolerance for the weight of gold is about 20% and about 15% for the carat of stones.
The Yvonne Leon company presents the essential charactéristics of the proposed products :

- name of the product
- denomination
- nature and details of components
- caratage of stones and weight of gold
- quantities
- colors
- special properties if needed

Before each expedition, the jewelry piece is subjected to a rigourous quality control. If, despite everything, a manufacturing problem persists, the customer benefits from a 1 year warranty from the date of purchase for jewelry piece whose price is less than 2000€. For pieces over 2000€, a 3 year warranty is offered.
For each jewelry piece purchased online, The Yvonne Leon company can issue an invoice and a certificate of guarantee and authenticity at the request of the customer. Each piece comes in a Yvonne Leon purse or box without additional cost.

We calibrate and take detailed pictures of all our products in order to respect reality.
However, we can not guarantee that the colors on our website match those of your computer or phone. It depends on the color calibration of your screen.

Each piece of jewelry is subject to rigorous quality control.If, despite everything, a manufacturing problem persists, the customer benefits from a 1 year warranty from the date of purchase in store or on our website. The warranty will only cover manufacturing defects. Our workshop will carefully examine the jewelry in question. If a defect is found, we undertake to replace the product with the same product, or with an equivalent, or with a product with the same value, depending on the purchase price indicated on the invoice.

Please note that our warranty will not apply to any parts that have been repaired, modified, or even reworked by a workshop other than ours.

The warranty does not cover any aging, wear, alteration and deterioration due to perfumes, water or chemicals. Any damage due to improper use of the product, accident or poor maintenance of the product will be the responsibility of the customer.

It is strongly discouraged to swim or have contact with water or liquids with jewelry pieces containing pearls or hard stones (malachite, lapis lazuli, onyx, agathe, nacre, corail, turquoise,…).
Please avoid as well any contact with perfume, cosmetics and/or chemicals.
Any jewelry piece is unique and hand made. It can therefore presents irregularities.

We advise you to contact our Customer Service as a first step : info@yvonneleon.com

We offer a one year free repair service from the date of purchase upon presentation of the purchase proof. This service is offered free of charge provided that the deterioration of the jewelry piece is related to a manufacturing defect.

After this warranty period, our after-sales service may offer you a paid repair if it is possible. It will be the subject of an estimate which will be submitted to you for acceptance before any repair.

If you wish to have a product repaired, which is not due to a manufacturing defect, our service will send you a quote as well as the estimated time, established by one of our expert craftsmen. You will be free to accept this quote or not.

After our workshop expertise, we will be able to inform you about the delay as well as the necessary cost repair.